Live happy
Creating great experiences
People are at the heart of everything we do. We will build relationships that work well for customers, communities, partners and staff.

To work and live well together we must understand what a great experience means to customers, communities, partners and staff. We can then agree the standards, find the resources and use the right technology and data to deliver better services and satisfaction.


Live happy is also about us being an employer of choice so that talented people join, work and stay with us.


We will continue to strengthen our culture as a great, inclusive place to work that promotes diversity, treats staff fairly and creates opportunities for people to grow.

Objectives for 2022 to 2025

To help people live happy we’ll:


  • Improve how we collect and use data
  • Develop a refreshed customer experience standard
  • Improve inclusivity, diversity and equal opportunity
  • Be an employer of choice
  • Strengthen the Greatweller culture
  • Promotes wellness
  • Develop a robust, focused and engaging approach to stakeholder management

Our four core strategies support our mission and vision, and how we’ll measure success.

Read the full live happy strategy here
Live proud
Empowering communities
Find out more
Live green
Achieving net zero carbon
Find out more
Live happy
Creating great experiences
Find out more
Live safe
Building resilience
Find out more