Delivering
How we work

We have a robust and comprehensive set of ‘Working well’ frameworks to support the way we deliver our four core strategies.

Working well:
risk and assurance
Identifying and managing foreseeable threats to the stability and continuity of our business.
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Working well:
customer involvement
Connecting and working alongside customers as encouraging, friendly equals.
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Working well:
communications
Getting our message across and enhancing our profile and reputation
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Working well:
finance and value for money
Investing and spending wisely on things that matter most to customers and communities.
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Working well:
transformation
Challenging, modernising and improving our processes, systems and use of technology to become more effective.
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Working well:
governance
Maintaining high standards of probity and integrity in the way we operate.
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Engaging customers
Our customers are the reason we exist. Their experiences, ideas and suggestions are essential to our success.

We’re longstanding members of the national engagement body TPAS and are proud to hold their Landlord accreditation for Resident Involvement. We have also adopted the National Housing Federation’s ‘Together with Tenants’ Charter. We’re always grateful for any feedback on our homes, services and how we work. In particular, a dedicated group of customers regularly give their time and opinions to support our business.

In the two years I’ve been involved with the Customer Assembly I’ve seen things not just change, but change for the better. And they’re continuing to improve.

Peter Johnson
Customer commitments

We’ll pursue the objectives set out in this plan through the four commitments we’ve already co-created with customers. These cover:

Managing
neighbourhoods
Managing
tenancies
Managing
homes
Managing
relationships
Who does what

Live Greatwell relies upon different parts of the organisation holding and carrying out clearly defined responsibilities.  Each of these elements is interdependent and draws on specialist insight and expertise.

Governance

Our board and committees provide the strategic guidance and oversight to direct Greatwell Homes and safeguard its assets. the executive management team turns strategy into realistic policies, develops the culture and oversees performance to achieve our objectives.

Executive management team

The executive management team that turns strategy into realistic policies, develops the culture and oversees performance to achieve our objectives.

Jo Savage
Chief Executive
Denise Lewis
Executive Director
Julie Robinson
Executive Director (company secretery)
Live proud
Empowering communities
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Live green
Achieving net zero carbon
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Live happy
Creating great experiences
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Live safe
Building resilience
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