We have a robust and comprehensive set of ‘Working well’ frameworks to support the way we deliver our four core strategies.
We will develop and maintain a dashboard of performance indicators and feedback to measure the success of these frameworks.
We’re longstanding members of the national engagement body TPAS and are proud to hold their Landlord accreditation for Resident Involvement. We have also adopted the National Housing Federation’s ‘Together with Tenants’ Charter. We’re always grateful for any feedback on our homes, services and how we work. In particular, a dedicated group of customers regularly give their time and opinions to support our business.
In the two years I’ve been involved with the Customer Assembly I’ve seen things not just change, but change for the better. And they’re continuing to improve.
We’ll pursue the objectives set out in this plan through the four commitments we’ve already co-created with customers. These cover:
neighbourhoods
tenancies
homes
relationships
Live Greatwell relies upon different parts of the organisation holding and carrying out clearly defined responsibilities. Each of these elements is interdependent and draws on specialist insight and expertise.
Our board and committees provide the strategic guidance and oversight to direct Greatwell Homes and safeguard its assets. the executive management team turns strategy into realistic policies, develops the culture and oversees performance to achieve our objectives.
The executive management team that turns strategy into realistic policies, develops the culture and oversees performance to achieve our objectives.
